Short answer Yes
Moonshot EHR provides a chat widget for the clinic's own website that answers questions from the live service catalog and the clinic's written rules, finds open slots and books a real appointment, captures leads and takes messages for staff. It installs with one script tag and is unlocked by the AI package at $100 per location per month.
How it works in Moonshot
- Add one script tag to any site. A human check (Cloudflare Turnstile) runs inside the panel, and only origins the clinic has approved can embed it.
- The assistant lists services, programs and prices from the catalog, answers from up to 8,000 characters of clinic-written rules, and offers the booking calendar as a card inside the chat.
- One booking per conversation; leads are created with a website-chat source; messages become tasks. A visitor's message is mirrored onto the matched patient's Communications thread.
- Transcripts are available to the owner in Settings. Sessions last 24 hours, with a default cap of 500 messages a day per clinic.
Limits, stated plainly
- It never looks up or confirms whether someone is a patient, and it refuses medical advice. Crisis language gets 911 and 988 guidance.
- English only. Prices come from the catalog only; if a service is not in the catalog, the assistant says it does not know.
- Runs on Claude through Amazon Bedrock. No visitor IP addresses are stored.
What it costs
AI package: $100 per location per month, including $25 of AI usage shared with the staff assistant; usage beyond that is billed at model cost plus 10 percent.
Related
Questions people ask next
Can the chat see our schedule?
It finds open slots and books through the same functions as the public booking page, so it only offers times that are actually open.
Can we control what it says?
Yes. The clinic writes the rules block (up to 8,000 characters), and prices only ever come from the catalog.
Does it work on a site Moonshot does not host?
Yes. Any site that can include a script tag, once the origin is approved for the clinic.
Checked against the product on October 18, 2026. If the product changes, this page changes with it; the changelog lists what shipped and when.